APPLICATION OF THE QUEUING THEORY TO MODELLING THE STRUCTURE OF THE WORKSHOP IN THE SPHERE OF ORGANIZING THE OPERATION OF THE COMPANY

Abstract

The theory of queues is a field of operational research within the scope of the theory of stochastic processes. The primary objective of this theory is to develop methods that allow determination of the basic indicators characterizing the process of handling and evaluation of the work quality of the queuing system and the choice of optimal structure and organization of the service. The purpose of this article is to show the application of the queuing theory to modelling the selected structure of the administration of the internal orders flows for the performance of service by the mechanical workshop for the maintenance of the company.