SERVICE LOGISTICS: LOGISTIFICATION OF SERVICE PROCESSES

Abstract

The demand for improving business processes has a very wide range of literature and even very popular not only in academic life, but also among business experts. The topic is particularly actual even today as there is a lot of debate and confusion regarding to the boundaries and scope of techniques and methods. The concept of restructuring dysfunctional processes and process elements still exist and evolve, though with more and more sophisticated tools than before, but on the old, proven principles. The narrowing markets, the increased competition and the economic crisis all forcing companies to gain a comparative advantage through increasing efficiency. This constraint provides a basis for the development of methods which have two directions: specialization and generalization. In this recent paper we show this two concept: the universality of methods on the one hand, and the opportunities of specialization on the other hand.